Manage bookings, dispatch, staff, shifts and vehicle records in one modular platform. Synergy brings patient transport operations and compliance administration together.
For ambulance, PTS and non-emergency patient transport operators.
Vehicle 01Crew A
Vehicle 02Crew B
Vehicle 03Crew C
Vehicle 04Off the road
Vehicle 05Inactive
| Ref | Date / time | Mobility | Resources | Status |
|---|---|---|---|---|
| DEMO-104 | 10 Sep 2026 · 10:30 | Wheelchair | Unallocated | In progress |
Example warnings before allocation: review the vehicle inspection and crew status.
“Having everything in one place makes it far easier to manage the service effectively.”
Burak Soysal · Director of Operations, Medisec Ambulance Service
Review the booking, check resources and follow the journey status. The example below shows each step.
Record the date, time, mobility needs and journey locations. Keep customer and service-user details with the booking for the control room.
Check available resources, crew status and inspection warnings before allocation. Here, the operator reviews Vehicle 02 and Crew B for the journey.
Use driver workflows and job-status updates to follow progress. After the journey, return to the completed job and the supporting operational records.
The control room includes categories for PTS, secure, bariatric, HDU, event and Section 136 work.
Your service also depends on staff, shifts and vehicles. Explore the tools that support them.
Keep recruitment, onboarding and staff documents together. Use the right-to-work checks dashboard and review missing documents, approvals and training requirements.
| Staff | Role | Stage | Documents |
|---|---|---|---|
| Staff A | Support worker | Onboarding | Missing docs |
| Staff B | Administrator | Onboarding | Docs complete |
| Staff C | Team leader | Onboarding | Expiring soon |
Organise staff by shift and location, manage leave and availability, and review hours and estimated staffing costs. Copy a week or use saved shift templates when planning the next rota.
| Staff | Mon 07 | Tue 08 | Wed 09 | Thu 10 | Fri 11 |
|---|---|---|---|---|---|
| Staff A | 07:00–15:00 | 07:00–15:00 | Leave | 07:00–15:00 | 07:00–15:00 |
| Staff B | 09:00–17:00 | 09:00–17:00 | 09:00–17:00 | Leave | 09:00–17:00 |
| Staff C | 15:00–23:00 | — | 15:00–23:00 | 15:00–23:00 | 15:00–23:00 |
Copy Week creates open, unallocated shifts. Review availability and assign people before publishing.
Keep vehicle walkarounds, equipment faults, due dates and maintenance records with your transport work. Check and record driving licences, and report accidents involving crew, vehicles or resources.
Find the reported issue, the mechanic assignment and its recorded status.
Use the Health & Safety dashboard alongside forms for your service’s checks. Record incidents and safeguarding concerns, and keep policies and risk information in the same platform.
Forms for your service
Use KPI reporting to review service performance and job-late alerts to flag delays. Retrieve evidence and handle the administration behind your transport work.
Review response times met and breached by contract.
CSVReview cancellations, job subtypes and service activity.
PDFFind active training, DBS and sickness reports.
PDFWork with activity templates and payroll reports.
ExcelKeep invoicing in the picture. Synergy also includes account and standard invoices, alongside customer and account records.
Go beyond the standard reports. A report designer and reusable activity templates support more specific reporting needs.
Synergy modules feed into its HR or CAD (computer-aided dispatch) system, or can be bought separately. Choose the tools you need and add more later. Any connection to a third-party system is checked before setup.
Discuss your requirementsYes, you can discuss HR, rotas, fleet or operational records as separate areas of work. The modules included and any connection to your booking system must be checked and agreed; integration is not assumed.
We’ll review your modules, users, forms and records before agreeing setup. This includes data transfer, configuration, training, support, device compatibility and any connections to other systems.
Synergy includes a configurable form generator and categories. Use the demo to review your ambulance checks, incident forms and other operational records, including the questions and approval steps you need.
Yes. Synergy includes roles and permission settings. Review the access your control room, crews, managers and other staff need as part of the setup discussion.
No software can guarantee compliance. Synergy helps your team record checks, review requirements and retrieve evidence. Your organisation remains responsible for its processes and decisions.
Tell us how your service works. We’ll show a typical booking, crew and vehicle tools, and supporting records—then discuss your modules and setup.
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